❓ Frequently Asked Questions – Facial Care

🧴 Are the products suitable for all skin types?

Our facial treatments are formulated to suit most skin types (normal, combination, dry or oily).

If you have sensitive or reactive skin, we advise you to perform a test on a small area before use.

🌿 Do the products comply with European standards?

Yes. All our cosmetic products comply with current European regulations and meet strict safety and quality requirements.

🧪 Are the products dermatologically tested?

Yes, our formulas have been tested to ensure safe and suitable use for facial care.

🐰 Are the products tested on animals?

No. Our products are not tested on animals, in accordance with European regulations.

🧖♀️ How to use serums, creams and masks?

Each product has specific instructions for use indicated on its product sheet.

As a general rule:

• Serums should be applied to clean skin before the cream .

• The creams are used morning and/or evening

• Masks should be applied 1 to 2 times per week

📦 When will I receive my order?

Orders are prepared and shipped within 24 to 48 hours .

The delivery time is then 5 to 10 working days .

Express delivery is also available, with a delivery time of 3 to 5 working days .

🚚 Where do you deliver?

We deliver to France , Corsica , overseas territories (DOM-TOM) and Europe .

The available delivery options are automatically displayed during checkout.

🔄 Can I return a product?

In accordance with current legislation, you have 14 days after receipt to contact us if the product is not suitable for you.

The product must be unused and in its original packaging.

💳 Are the payments secure?

Yes. All payments are 100% secure thanks to advanced encryption systems.

We accept bank cards and payment methods offered by Shopify.

📩 How to contact customer service?

You can contact us via the Contact page of the shop.

Our team will respond within 24 to 48 business hours .